Return & Refund Policy

1. Overview

We strive to provide high-quality home essentials and personal care products to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.

2. Eligibility for Returns

Products are eligible for return if:

• The item received is damaged, defective, or incorrect.
• The product is unused, unopened, and in original packaging.
• The return request is raised within 7 days of delivery.
• All original labels, seals, and invoices are intact.

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used personal care products.
• Items without original packaging or missing accessories.
• Products damaged due to misuse or improper handling by the customer.
• Clearance or final sale items (if applicable).

4. Return Request Process

To initiate a return:

1. Contact customer support with your order details and reason for return.
2. Provide clear photos or videos if the item is damaged or incorrect.
3. After approval, return instructions will be shared.

Returns sent without approval may not be accepted.

5. Refund Policy

Refunds will be processed under the following conditions:

• Once the returned product is received and inspected.
• If the item meets return eligibility requirements.
• Refunds will be issued to the original payment method.

Processing time:

• Refund approval: 2–5 business days after inspection
• Bank/payment processing: 5–10 business days (may vary by provider)

6. Replacement Policy

Customers may request a replacement instead of a refund for:

• Damaged products
• Manufacturing defects
• Wrong item delivered

Replacement requests are subject to product availability.

7. Shipping Charges

• If the return is due to our error (damaged, defective, or incorrect item), return shipping costs will be covered by us.
• For other approved returns, shipping charges may be deducted from the refund amount.

8. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled and must follow the return process.

9. Customer Support

For any return or refund assistance, contact customer support at:

hg20052017@gmail.com